Self Storage Sutton Terms and Conditions
These Terms and Conditions set out the basis on which Self Storage Sutton provides self storage facilities and any associated removal or transport services within its service area. By placing a booking, storing goods, arranging removals, or using any related services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below:
Customer means any individual, partnership, company or organisation that books or uses storage, removal or related services from Self Storage Sutton.
Facility means any storage site, unit, container, warehouse or area operated by Self Storage Sutton for the purpose of providing self storage or handling goods for removal.
Unit means the specific storage unit, container or allocated space assigned to the Customer.
Services means any storage, removal, packing, loading, unloading, handling or associated services provided by Self Storage Sutton.
Agreement means the contract between Self Storage Sutton and the Customer incorporating these Terms and Conditions and the details set out in the booking confirmation or signed licence.
2. Scope of Services
Self Storage Sutton offers secure self storage units and, where requested and agreed, associated removal and transport services to and from the Facility or other locations within its standard service area. All Services are subject to availability and to these Terms and Conditions.
Any quotation or description of Services, including removal or transport routes, size of Unit, or capacity of vehicles, is an estimate only and does not constitute a guarantee of suitability for the Customer’s specific needs. It is the Customer’s responsibility to ensure that the selected Unit size and services meet their requirements.
3. Booking Process
3.1 Bookings for storage or removal services may be made online, in person or in writing as made available by Self Storage Sutton. Bookings are subject to acceptance by Self Storage Sutton, which reserves the right to refuse any booking at its discretion.
3.2 A booking is only confirmed when Self Storage Sutton issues a written or electronic confirmation setting out the start date, storage Unit details, expected duration, and applicable charges. For removal services, the confirmation will set out collection and delivery addresses, dates, and estimated charges.
3.3 Self Storage Sutton may request proof of identity, address, and, where relevant, authority to store the goods. The Customer must provide accurate and complete information and promptly update Self Storage Sutton if their details change.
3.4 Any requested changes to dates, Unit size, or removal arrangements are subject to availability and may result in revised charges. Self Storage Sutton is not obliged to accommodate changes but will use reasonable efforts to do so.
4. Commencement and Duration
4.1 The Agreement for storage commences on the date the Customer is granted access to the Unit or from the date specified in the booking confirmation, whichever is earlier.
4.2 Storage continues on a rolling basis, usually month to month, unless a fixed term is specified in the confirmation. The Agreement shall continue until terminated by either party in accordance with these Terms and Conditions.
4.3 Removal or transport services are provided on the date or dates agreed in the confirmation. Any timeframe given for arrival or completion is an estimate and not guaranteed unless expressly stated as guaranteed in writing.
5. Payments and Charges
5.1 All charges for storage, removal services, and any additional services are set out in the booking confirmation or current tariff schedule. Prices are stated in pounds sterling and, where applicable, include VAT at the prevailing rate unless otherwise indicated.
5.2 Storage charges are payable in advance, either monthly or for the entire fixed term as agreed. The first payment is due prior to or on the date of commencement of storage. Ongoing charges are due on or before each renewal date.
5.3 Charges for removal, packing, handling or other one-off services are payable in advance or on completion, as specified in the confirmation. Self Storage Sutton may require a deposit to secure a booking.
5.4 Payment must be made using approved payment methods. Self Storage Sutton reserves the right to apply late payment fees, interest, and administrative charges for overdue accounts. Interest may be charged on overdue sums at the statutory rate applicable to commercial debts or, if higher, at a reasonable rate specified in the tariff.
5.5 If any amount remains unpaid after the due date, Self Storage Sutton may suspend access to the Unit, withhold delivery of goods in connection with removal services, or exercise a lien over stored goods until all outstanding charges are paid in full.
5.6 Self Storage Sutton may revise its charges from time to time. For ongoing storage arrangements, customers will be given reasonable notice of any change to standard tariffs. Continued use of the Facility after the effective date of the change shall constitute acceptance of the revised charges.
6. Cancellations and Amendments
6.1 For storage bookings, the Customer may cancel prior to the agreed start date by giving reasonable notice. Self Storage Sutton may charge a cancellation fee where costs have been incurred or where short notice results in loss of opportunity to re-let the Unit.
6.2 For removal and associated services, the Customer may cancel or reschedule subject to any notice period set out in the confirmation. Where the Customer cancels at short notice, Self Storage Sutton reserves the right to charge a proportion of the quoted fee, up to the full amount, reflecting costs and loss of bookings.
6.3 If the Customer terminates storage before the end of a pre-paid period, refunds of any unused portion are at the discretion of Self Storage Sutton and may be subject to an administration charge. Promotional or discounted rates may be conditional on a minimum term and may be recalculated if the Customer leaves early.
6.4 Self Storage Sutton may cancel or suspend the Agreement immediately if the Customer breaches these Terms and Conditions, fails to pay sums due, uses the Unit for prohibited purposes, or if continuing the Agreement would, in the reasonable opinion of Self Storage Sutton, pose a risk to safety, security, or compliance with law.
7. Access and Security
7.1 The Customer is responsible for securing the Unit, including using suitable locks where required. Self Storage Sutton does not ordinarily hold keys or access codes to individual Units and does not accept responsibility for unauthorised access resulting from the Customer’s failure to safeguard keys or codes.
7.2 Access to the Facility is subject to posted opening hours or any access conditions notified by Self Storage Sutton. Access may be temporarily restricted due to maintenance, emergencies, or security requirements. Self Storage Sutton will, where reasonably practicable, give advance notice of planned restrictions.
7.3 The Customer must comply with all Facility rules, signage, and instructions regarding parking, loading, unloading, and safe use of equipment. This includes any rules relating to removal vehicles, loading bays, lifts, and communal areas.
8. Customer Responsibilities and Prohibited Items
8.1 The Customer warrants that they own the goods stored or handled or are otherwise authorised to store or move them. The Customer shall indemnify Self Storage Sutton against any claim arising from any third party asserting rights in the goods.
8.2 The Customer must not store or arrange for the storage or removal of any of the following prohibited items:
a. Explosives, firearms, weapons, or ammunition.
b. Chemicals, gases, hazardous or toxic materials, including flammable liquids, fireworks, and corrosive substances.
c. Perishable goods, food that may attract vermin, live animals, plants, or organisms.
d. Cash, high-value jewellery, precious metals, or items of exceptional value where the Customer has been advised such items are not covered by the standard service.
e. Illegal goods, stolen property, or items whose storage, handling, or transport would breach any law or regulation.
8.3 The Customer must ensure that goods are properly packed and suitable for storage and transport. Fragile, delicate, or high-value items must be appropriately protected and, where necessary, specifically declared where optional enhanced cover is offered.
9. Waste Regulations and Cleanliness
9.1 The Customer must not leave rubbish, pallets, packaging or unwanted items in corridors, car parks, communal areas, or outside the Unit. All waste must be removed from the Facility by the Customer unless Self Storage Sutton has expressly agreed to provide a waste disposal service for an additional charge.
9.2 The Customer must comply with all applicable waste regulations, including rules about disposal of electrical items, hazardous materials, and bulky waste. Prohibited waste must not be left on site or placed in any bins or skips provided for general use.
9.3 If the Customer leaves waste or unwanted items at the Facility, Self Storage Sutton may arrange for their removal and disposal and charge the Customer for all associated costs, including any regulatory fees or surcharges.
9.4 At the end of the storage period, the Customer must remove all goods and leave the Unit clean, clear and free of debris. Self Storage Sutton may charge cleaning or clearance fees if the Unit is not returned in a satisfactory condition.
10. Insurance and Risk
10.1 The goods stored or handled are at the Customer’s sole risk, except as expressly provided in these Terms and Conditions. The Customer is strongly advised to insure goods against loss or damage while in storage and during any removal or transport services.
10.2 Where Self Storage Sutton offers or facilitates insurance, full details of cover, exclusions and conditions will be provided separately. It is the Customer’s responsibility to review such terms and ensure that appropriate cover is in place.
10.3 Except where otherwise stated, Self Storage Sutton does not accept responsibility for loss or damage to goods arising from fire, theft, water ingress, vermin, pests, or other causes, unless such loss or damage results directly from the negligence or deliberate act of Self Storage Sutton or its employees.
11. Liability and Limitations
11.1 Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited or excluded under UK law.
11.2 Subject to the above, Self Storage Sutton’s total liability for loss of or damage to goods, whether arising in contract, tort, negligence or otherwise, shall be limited to a reasonable sum, which may be specified in the tariff or insurance schedule, or in default shall not exceed the lower of the actual value of the goods or a fair market valuation for used items of similar age and condition.
11.3 Self Storage Sutton shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity, even if advised of the possibility of such losses.
11.4 For removal and transport services, Self Storage Sutton’s liability for delays, missed appointments, or failure to complete a move on the agreed date shall be limited to a refund or reduction of the relevant service charge, except where delay is caused by events outside its reasonable control, including traffic conditions, accidents, breakdowns, weather events, or access restrictions.
12. Termination and Right of Sale
12.1 Either party may terminate the storage Agreement by giving the notice period specified in the confirmation or, if none is specified, by giving reasonable written notice.
12.2 If the Customer fails to pay charges due or fails to remove goods from the Unit on termination, Self Storage Sutton may exercise a lien over the goods and, after giving reasonable notice, may sell or dispose of the goods to recover outstanding sums and costs of sale or disposal.
12.3 Any surplus funds after deduction of all outstanding charges, costs, and fees will be held for the Customer for a reasonable period. If the Customer cannot be contacted, Self Storage Sutton may deal with the surplus in accordance with applicable law.
13. Data Protection and Privacy
13.1 Self Storage Sutton collects and processes personal data in order to manage bookings, provide Services, administer accounts, and comply with legal obligations.
13.2 Personal information will be handled in accordance with applicable data protection laws in the United Kingdom. Customers may be asked to provide identification for security and regulatory purposes and may have certain rights to access or correct their personal data.
14. General Provisions
14.1 Self Storage Sutton may update these Terms and Conditions from time to time. The latest version will apply to all new bookings and, for ongoing storage, will take effect following reasonable notice to the Customer.
14.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
14.3 The failure of Self Storage Sutton to exercise any right or remedy shall not constitute a waiver of that right or remedy or prevent it from being exercised at a later time.
14.4 The Agreement is between Self Storage Sutton and the Customer and is not intended to confer rights on any third party.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, the Agreement, or the Services shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Agreement, or the Services provided by Self Storage Sutton.
By using the storage facilities, removal services, or any associated services offered by Self Storage Sutton, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.
